Privacy Policy

This Privacy Policy describes how Creative Safety Supply, LLC ("Creative Safety Supply," "we," "us," or "our") collects, uses, discloses, and protects personal information obtained through our website www.creativesafetysupply.com and related services. It also describes the rights you have regarding your personal information and how to exercise them.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

• Contact information: name, email address, mailing address, phone number
• Account credentials: username, account number, password
• Business information: company name, company size, business type, industry
• Order and transaction information: purchase history, shipping details, billing address
• Communications: messages or inquiries submitted via contact forms, chat, or email

Information We Collect Automatically

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Browser type and version, operating system, device type
• Referring and exit page URLs
• Pages viewed, links clicked, and time spent on pages
• Cookie identifiers and similar tracking technology data (see Section 5 below)

Information from Third Parties

We may receive information about you from third-party data providers, including marketing data used to supplement our records and improve advertising relevance. We may also receive data from social media platforms if you interact with our content there.

Sensitive Personal Information

We collect the following categories of sensitive personal information as defined under applicable law:

• Account log-in credentials (username and password) — used solely for account authentication

We do not use sensitive personal information for purposes beyond what is necessary to provide our services. We do not store payment card numbers or banking information; this data is processed and stored by our authorized payment processor, Authorize.net.

2. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfill orders, including sending order confirmations and shipping updates
• To manage your account and provide customer support
• To send you product updates, warranty information, and catalogs you have requested
• To send marketing communications, promotions, and newsletters (where you have not opted out)
• To improve our website, products, and services through analytics and research
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations and enforce our terms
• To respond to your questions and requests

3. Information Sharing and Disclosure

We do not sell your personal information to third parties for monetary compensation.

Service Providers

We share personal information with vendors and service providers who assist us in operating our business, including shipping carriers, payment processors, email and marketing platforms, and website analytics providers. These parties are authorized to use your information only as necessary to provide services to us.

Third-Party Data Sharing for Advertising

We may share certain identifiers (such as cookie IDs or hashed email addresses) with advertising partners for cross-context behavioral advertising purposes. Under California law (CPRA), this may constitute "sharing" personal information. You have the right to opt out of this sharing — see Section 7.

Legal Requirements and Business Transfers

We may disclose your information:

• As required by law, court order, or government request
• To protect the rights, safety, or property of Creative Safety Supply, our customers, or others
• In connection with a merger, acquisition, or sale of assets — you will be notified by email or website notice of any such change
• With your prior consent for any other purpose

4. Billing and Payment Security

Credit card numbers and financial account information are not stored by Creative Safety Supply. All payment transactions are processed through Authorize.net using Secure Socket Layer (SSL) encryption. We cannot view or access your full payment card details.

5. Cookies and Tracking Technologies

Types of Cookies We Use

• Essential cookies. Necessary for website functionality, such as maintaining your shopping cart and session.
• Analytics cookies. Used to understand how visitors use our site (e.g., pages visited, time on site). Provided by third parties such as Google Analytics.
• Marketing/advertising cookies. Used to deliver relevant advertising and measure campaign effectiveness. These may include pixels from platforms such as Meta (Facebook).
• Preference cookies. Used to remember your settings and preferences.

Web Beacons

Our web pages and emails may contain small electronic images called web beacons (also known as pixel tags or clear GIFs). These are used alongside cookies to compile aggregated statistics about website usage and to track which emails have been opened. Web beacons do not collect personally identifiable information directly.

Your Cookie Choices

You can manage cookie preferences through your browser settings, which allow you to refuse or delete cookies. Note that disabling certain cookies may affect website functionality. You may also opt out of third-party advertising cookies through industry opt-out tools such as the NAI opt-out page or the DAA opt-out page.

Residents of California, Oregon, and the EU/EEA have additional rights regarding cookies and tracking — see Sections 6–8 below.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Your Rights

• Right to Know. You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, our business purpose for collecting or sharing it, and the categories of third parties with whom we share it.
• Right to Delete. You may request deletion of personal information we have collected, subject to certain exceptions (e.g., completing transactions, legal obligations).
• Right to Correct. You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing. You may direct us not to sell or share your personal information for cross-context behavioral advertising. See Section 7 for how to exercise this right.
• Right to Limit Use of Sensitive Personal Information. You may request that we limit the use of your sensitive personal information to purposes necessary to provide the services you requested.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service as a result.

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, address, IP address, account name)
• Commercial information (purchase history, products considered)
• Internet or other electronic network activity (browsing behavior on our site)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from the above to create a profile about preferences and behavior

How to Submit a California Rights Request

To exercise your rights, contact us at:

• Email: info@creativesafetysupply.com
• Phone: 1-866-777-1360

We will verify your identity by sending a verification code to the email address associated with your account. We will respond to verifiable consumer requests within 45 days. We may extend this period by an additional 45 days when reasonably necessary and will notify you of any extension.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization signed by you, and we may still require you to verify your own identity directly.

7. Do Not Sell or Share My Personal Information

Creative Safety Supply does not sell personal information in exchange for money. However, we do share certain information with advertising partners in a manner that may constitute "sharing" under California law (CPRA) and "selling" under some other state privacy laws.

You have the right to opt out of this sharing. To exercise your opt-out right:

• Email us at info@creativesafetysupply.com with the subject line "Do Not Sell or Share My Personal Information"
• Call us at 1-866-777-1360

Upon receiving your request, we will stop sharing your personal information with third-party advertising partners for cross-context behavioral advertising purposes. We will process your request within 15 business days.

Note: Opting out of sharing does not mean you will stop seeing ads. You may still see generic, non-targeted advertising.

8. Oregon Consumer Privacy Rights (OCPA)

If you are an Oregon resident, the Oregon Consumer Privacy Act (effective July 1, 2024) grants you the following rights:

• Right to Know. You may confirm whether we process your personal data and access that data.
• Right to Correct. You may request correction of inaccurate personal data.
• Right to Delete. You may request deletion of personal data you have provided to us or that we have collected about you.
• Right to Data Portability. You may request a copy of your personal data in a portable, readily usable format.
• Right to Opt Out. You may opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
• Right to Appeal. If we decline to take action on your request, you may appeal our decision by contacting us at info@creativesafetysupply.com. We will respond to appeals within 60 days.

To exercise your Oregon rights, contact us using the methods listed in Section 6. We will respond within 45 days of receiving a verifiable request.

9. EU/EEA Visitor Rights (GDPR)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) grants you the following rights:

• Right of Access. You may request a copy of the personal data we hold about you.
• Right to Rectification. You may request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"). You may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restrict Processing. You may request that we temporarily or permanently stop processing all or some of your personal data.
• Right to Object. You may object to our processing of your personal data on grounds relating to your particular situation, including objecting to direct marketing.
• Right to Data Portability. You may request your personal data in a structured, commonly used, machine-readable format.
• Right Not to be Subject to Automated Decision-Making. You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.

Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: Processing necessary to fulfill your order or manage your account
• Legitimate Interests: Analytics, fraud prevention, and improving our services
• Consent: Marketing communications and non-essential cookies (you may withdraw consent at any time)
• Legal Obligation: Compliance with applicable laws

International Data Transfers

Our operations are based in the United States. If you are accessing our website from the EU/EEA, your data will be transferred to and processed in the US. We rely on appropriate safeguards (such as Standard Contractual Clauses) for such transfers where required.

Exercising GDPR Rights

To exercise your GDPR rights, contact us at info@creativesafetysupply.com. We will respond within 30 days. If you believe we have not addressed your concern adequately, you have the right to lodge a complaint with your local data protection authority.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Order records are typically retained for seven years for accounting and legal compliance purposes. Marketing data is retained until you opt out or request deletion.

11. Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption during data transmission, access controls, and secure storage practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have concerns about the security of your information, contact us at info@creativesafetysupply.com.

12. Third-Party Links and Widgets

Our website contains links to third-party websites and may include embedded widgets or interactive tools provided by third parties. These third parties have their own privacy practices, which we do not control. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.

14. Your Choices and Opt-Out Options

Marketing Communications

You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at info@creativesafetysupply.com. Note that you may continue to receive transactional emails related to your account and orders.

Correcting Your Information

To review or update your personal information, log into your account or contact us at info@creativesafetysupply.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. If we make material changes, we will notify you by email (to the address on your account) or by a prominent notice on our website at least 30 days before the changes take effect. We encourage you to review this page periodically for the most current information.

16. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, contact us at: