Shipping & Returns

Shipping

At Creative Safety Supply, we can ship products to virtually any address in the world with a few limitations on specific products.

We estimate the shipping and delivery dates when an order is placed. The delivery estimate is based on the availability of the items purchased and the shipping options selected. Our most utilized transit providers are UPS and FedEx. Large and heavy products are typically shipped freight. Please consult the map for estimated shipping transit times.

The cutoff times for same day shipping are:

Not all products are eligible for same day shipping.

If you have any questions or concerns regarding shipment or delivery, please contact us at your convenience.

U.S./Canada: 1-866-777-1360
International: +1 503-828-9400
Email: info@creativesafetysupply.com

Shipping Transit Time Map for U.S. Shipping Transit Map for Canada

Returns Policy

Creative Safety Supply reserves the right to make updates to this policy at any time.

Custom Products

Custom Products are defined as: “Any product, quote, or invoice containing the word ‘custom’, ‘customized’, or ‘customizable’ in the product title, description, product page, or any written customer-facing document, and/or any product that requires modification to complete to customer specifications”. Creative Safety Supply will provide customers with a proof of each Custom Product to be verified and approved by the customer in writing prior to processing the order. Due to the nature of these items, orders for Custom Products cannot be canceled or modified once approved by the customer. Additionally, Custom Product orders are considered non-returnable/non-refundable.

Special Orders

Special Orders are defined as: “Any order that is atypically large or complex”, as determined by Creative Safety Supply. Orders exceeding $10,000 will automatically qualify and most Special Orders will be indicated as such on the quote received by the customer, however, not all Special Orders will be indicated on the quote. Creative Safety Supply reserves the right to designate any order as a Special Order at any time. Creative Safety Supply will require Special Order quantities, products, and prices to be verified and approved by the customer in writing prior to the order being processed. Due to the atypical nature of Special Orders and their complexities, these orders are non-returnable and cannot be canceled once approved by the customer.

All Other Products and Orders

For all other products and orders to be considered for return/refund, all items must be in resalable, un-used condition, and received back at Creative Safety Supply within 30 days of the delivery date.

All returns must be requested of our Customer Service Department and approved before the merchandise is shipped back. Please note that returns for items shipped from a third-party may be subject to a separate Restocking Fee imposed by our Vendor.

Returns must be requested within the first 30 days of the date of delivery, as recorded by the Carrier’s Tracking. Requests made after 30 days, provided they are approved by Returns Management first, will be subject to a non-negotiable 15% Restocking Fee and will be for a Creative Safety Supply Credit ONLY.

All merchandise must be received to the address stated in the return instructions e-mail within 30 days of the date the RMA was opened. Merchandise received after 30 days will receive Creative Safety Supply Credit ONLY. Once the RMA has been open past 60 days unreceived, the RMA will be closed, and the merchandise will no longer be eligible for return or refund.

All merchandise received will be subject to inspection for new and re-sellable condition. If the merchandise is deemed damaged or not re-sellable, and no damage was declared by the customer at the time of the returnrequest, a Damaged Merchandise Fee may be assessed depending on the extent of the damage.

For RMAs requested due to damaged, defective, or incorrect merchandise, the return request must be accompanied by photographic evidence that clearly shows the damage/defect/incorrect item. Failure to provide documentation of the reason for return may result in the return request being denied. Products that have been damaged in transit to the customer must be reported to Creative Safety Supply within one business day of the receipt of the items, per the delivery date recorded in the Carrier’s Tracking. Once approved, the RMA will remain open for 30 days, and again, once the RMA passes 60 days unreceived, the RMA will be closed, and the merchandise will no longer be eligible for return or refund.

To request a return, please contact our Customer Service Team at 1-866-777-1360 and you will receive your RMA Number. Once your RMA has been approved, received, inspected, and processed, you will be notified via e-mail of the status of your refund.

International Orders

For customers placing orders from outside the United States, please be aware that duties and taxes are not included in the checkout total. These charges, which are determined by the destination country's customs authority, must be paid by you upon receipt of your shipment. These additional charges are collected at the time of delivery and are separate from the shipping fees you pay at checkout.

We encourage you to check with your local customs office for specific amounts and percentages of duties and taxes prior to placing your order. This will help you avoid any unexpected charges and ensure a smooth delivery process. Please understand that we are unable to provide estimates for these fees.